Studio Etiquette, Policies & FAQs

  • What should I know before booking an appointment?
    A valid credit card is required to hold your appointment. By booking, you agree to our cancellation and no-show policy.

    What is your cancellation policy?
    We require 48 hours’ notice to cancel or reschedule. Late cancellations or no-shows are charged 100% of the service fee. Deposits for select services are non-refundable.

    What if I’m running late?
    If you arrive 15+ minutes late, your appointment may need to be rescheduled and charged in full. We do our best to accommodate when possible, but treatment time may be reduced.

  • How often should I get a facial?
    Most clients see the best results with monthly facials, though some corrective treatments may be recommended weekly or biweekly.

    What is included in a facial?
    All facials are customized and may include double cleansing, skin analysis, steam, exfoliation, extractions, high frequency, massage, a finishing mask, and personalized home-care recommendations.

    How does your Acne Program work?
    We use the Face Reality method to create a custom plan combining professional treatments and lifestyle guidance to help clear and maintain healthy skin.

  • What is a chemical peel, and which one is right for me?
    Chemical peels use professional-grade solutions to exfoliate, smooth, and brighten the skin. We offer glycolic, lactic, salicylic, and Jessner-type peels for concerns like aging, acne, sun damage, and pigmentation. Your esthetician will recommend the right option for your skin.

  • How should I prepare for waxing?
    Allow 3 weeks of hair growth, avoid moisturizers the day of, and discontinue retinol, acids, or tanning for 24–48 hours prior.

    Can I get waxed if I’m pregnant or on my cycle?
    Yes — waxing is safe. You may be slightly more sensitive.

    When is waxing not recommended?
    Avoid waxing if you’re using Retin-A, Accutane, or have recently had corrective peels or sun exposure.

  • What are microdermabrasion, ultrasonic cleansing, IPL, and Lamprobe?

    • Microdermabrasion: Diamond-tip exfoliation that polishes away dull, dead skin.

    • Ultrasonic: Gentle exfoliation and product infusion using ultrasound waves.

    • IPL Photofacial: Non-invasive treatment for redness, pigmentation, and sun damage.

    • Lamprobe: High-frequency device that removes skin tags and minor skin irregularities.

  • Do you offer Botox, fillers, or mesotherapy?
    Yes — our medical provider is available every other Thursday for cosmetic injectables.